Effective as of July 5, 2025
At Otaku Sneaker, all of our products are made to order. Once you place an order, we manufacture your item just for you—one at a time—to ensure the best quality and craftsmanship.
We work with a global network of printing vendors and artists based in the United States, China, Vietnam, and other regions. All orders are shipped using trusted carriers such as UPS, DHL, FedEx, 4PX and Yun Express.
1. Where We Ship
We currently offer shipping to the United States, Canada, United Kingdom, Australia, New Zealand, European Union countries, and selected international destinations.
Note: We do not ship to APO/FPO military addresses at this time.
2. Shipping Fees
| Location | First Item | Additional Items |
|---|---|---|
| Standard (US, UK, JP, SG) | $6.95 | $3.95 |
| Express (US, UK, JP, SG) | $15.95 | $6.95 |
| Rest of world | $9.95 | $6.95 |
| FREE SHIPPING ALL ORDER OVER $150* | ||
3. Processing & Delivery Times
Delivery Time = Processing Time + Shipping Time
We process all orders during business days (Monday–Friday, excluding major US holidays). Orders placed during weekends or holidays will be processed the next business day.
| Region | Processing Time | Shipping Time | Estimated Delivery |
|---|---|---|---|
| US Standard | 6–8 business days | 9–12 business days | 15–20 business days |
| US Fast Shipping | 6–8 business days | 5–7 business days | 11–15 business days |
| Canada, Europe, UK – Standard | 6–8 business days | 9–14 business days | 15–22 business days |
| Canada, Europe, UK – Fast | 6–8 business days | 5–7 business days | 11–15 business days |
| Australia, New Zealand, Others | 6–8 business days | 10–12 business days | 16–20 business days |
4. Order Tracking
You will receive a shipping confirmation email with a tracking link once your package leaves our warehouse. If you haven’t received tracking information within 15 business days, please contact our support team.
If your tracking status shows “no information available,” please allow up to 5–7 business days for the carrier’s system to update.
5. Partial Shipments
Due to our fulfillment process, items in the same order may be shipped separately. You will receive individual tracking numbers for each shipment.
6. Duties, Taxes & Customs (International Orders)
All international shipments are sent DDU (Delivered Duty Unpaid). We do not collect VAT, customs duties, or import fees at checkout. These charges may be levied by your local customs office and are the buyer’s responsibility.
Important for EU customers (effective July 1, 2021):
- VAT is now applied to all imports into the EU regardless of value.
- We may declare a lower value on packages to reduce VAT burden.
- If customs requires a purchase invoice, please contact us for support before responding.
7. Questions?
For any shipping-related inquiries, please contact our team:
📧 Email: [email protected]
🌐 Website: Otaku sneaker
📍Add: 1203 W Sunset Blvd, Rocklin, CA 95765, USA