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Exchange & Cancellation

At OtakuSneakers, we want to ensure that our customers have a hassle-free experience when shopping with us. We understand that sometimes things don't work out as planned, and that's why we have an Exchanges and Cancellations policy in place.

I. Exchanges (if applicable)

  • Customers can modify the size or style of their purchase within 2 hours of making the order.
  • After 2 hours, the order becomes locked for processing and cannot be modified.
  • Items can only be replaced if they are defective or damaged or if there are faults in production and shipping.
  • To initiate an exchange, customers must contact us at
  • Our customer support representatives will investigate the claim and authorize a return address if applicable.

II. Cancellations

  • Orders can be canceled within 2 hours of placing the order.
  • After 2 hours, the order becomes locked for processing and cannot be canceled.
  • To initiate a cancellation, customers must contact us at
  • A management and transaction fee of 6% of the total order value will be applied for cancellations.
  • Full refunds are only available for switching orders, and the system will automatically cancel old orders and refund 100%.

III. Contact Information

  • Customers can contact us at for any inquiries or requests.

We hope that our Exchanges and Cancellations policy gives our customers peace of mind when shopping at OtakuSneakers. If you have any further questions, please don't hesitate to reach out to us. Thank you for choosing OtakuSneakers!

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